Terms of service

Terms of Service

Effective Date: May 3, 2026

Welcome to Imperia. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or purchasing from Imperia, you agree to be bound by these Terms.

If you do not agree, please do not use our services.

1. Account Terms

  • You agree to provide accurate, current, and complete information when placing an order or creating an account.

  • You are responsible for maintaining the confidentiality of your account and personal details.

  • You must be at least 18 years old or using the website under supervision of a parent or guardian.

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Pricing and Payment

  • All prices are listed in PKR (Pakistani Rupees) unless stated otherwise.

  • We reserve the right to change prices at any time without prior notice.

  • Payments may be made through available methods such as Cash on Delivery (COD), bank transfer, or online payment gateways.

  • You agree to provide valid and accurate payment information.

  • In case of failed or suspicious transactions, we reserve the right to cancel the order.

3. Product Descriptions

  • We strive to ensure that all product descriptions, images, and details are accurate.

  • However, we do not guarantee that product descriptions or other content are error-free, complete, or current.

  • Actual product colors and appearance may vary slightly due to lighting, photography, or screen settings.

4. Order Acceptance and Cancellation

  • Placing an order does not guarantee acceptance.

  • We reserve the right to refuse or cancel any order due to:

    • Product unavailability

    • Errors in pricing or product information

    • Suspicious or fraudulent activity

  • If your order is canceled after payment, a full refund will be issued.

5. Shipping and Delivery

  • We aim to process and dispatch orders within 1–2 business days.

  • Delivery times may vary depending on your location and courier services.

  • Delays may occur due to unforeseen circumstances (e.g., weather, logistics issues).

  • Imperia is not responsible for delays caused by third-party courier services.

6. Returns and Refunds

  • We accept returns or exchanges under specific conditions (e.g., damaged, defective, or incorrect items).

  • Requests must be made within 1–2 business days of receiving the order.

  • Items must be unused, in original packaging, and in resellable condition.

  • Refunds (if applicable) will be processed after inspection of returned items.

  • Shipping charges may be non-refundable unless the return is due to our error.

7. Prohibited Uses

You agree not to use our website or services for:

  • Any unlawful or fraudulent purpose

  • Violating any applicable laws or regulations

  • Infringing on intellectual property rights

  • Transmitting harmful code, viruses, or spam

  • Misusing or exploiting our platform in any way

8. Limitation of Liability

  • Imperia shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our total liability shall not exceed the amount paid by you for the product.

  • We do not guarantee uninterrupted or error-free operation of our website.

9. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Pakistan.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page.

We encourage you to review these Terms periodically.

11. Contact Information

If you have any questions about these Terms, please contact us:

  • Email: itsimperiaofficial@gmail.com

By using Imperia, you agree to these Terms of Service.