Refund policy

Return and Refund Policy

Effective Date: May 3, 2026

At Imperia, customer satisfaction is our priority. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order confirmation or receipt) must be provided

We reserve the right to رفض returns that do not meet these conditions.

2. Return Timeframe

  • You must request a return within 1–2 business days of receiving your order.

  • Requests made after this period may not be accepted.

To initiate a return, contact us at itsimperiaofficial@gmail.com.

3. Refund Process and Timing

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 2–3 business days.

Refunds may be issued via:

  • Bank transfer

  • Store credit

  • Original payment method (if applicable)

4. Exchange Options

  • We offer exchanges for:

    • Defective or damaged items

    • Incorrect products delivered

  • Exchanges are subject to product availability.

  • If the desired replacement is unavailable, a refund or store credit may be offered.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 1–2 business days of delivery

  • Provide clear photos or videos as proof

We will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn items

  • Items without original packaging

  • Customized or personalized products

  • Items purchased on clearance or special sale (if stated)

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • The wrong item was delivered

  • In eligible cases, Imperia will cover the return shipping cost.

8. Cancellations

  • Orders can be canceled before dispatch by contacting us at itsimperiaofficial@gmail.com.

  • Once the order has been shipped, it cannot be canceled and will fall under the return policy.

9. Contact Us

For any return or refund inquiries, please contact us:

  • Email: itsimperiaofficial@gmail.com

By purchasing from Imperia, you agree to this Return and Refund Policy.