Shipping policy

Shipping Policy

Effective Date: May 3, 2026

Thank you for shopping with Imperia. We are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we handle shipping, delivery, and related processes.

1. Shipping Methods

We offer the following shipping options:

  • Cash on Delivery (COD)

  • Advance Payment

  • Standard Courier Delivery through trusted logistics partners

Shipping method availability may vary depending on your location.

2. Order Processing Time

All orders are processed within 1–2 business days.

  • Orders are processed on business days only.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is processed, it will be dispatched for delivery.

3. Delivery Timeframes

Estimated delivery time:

  • Major cities:  3–5 working days in major cities 

  • Other areas: 5–7 working days in other areas 

Delivery times may vary based on your location and courier service availability.

4. Shipping Costs

  • Standard shipping charges: 199 to 250 (depending on the weight)

  • Free shipping may be offered on selected products, promotions, or order values.

Any applicable shipping charges will be clearly shown at checkout.

5. Tracking Information

  • Once your order is shipped, you will receive a tracking number via SMS or email.

  • You can use this tracking number to monitor your delivery status.

If you do not receive tracking details, please contact us at itsimperiaofficial@gmail.com.

6. Delivery Issues and Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier service disruptions

  • Incorrect shipping information provided by the customer

Imperia is not responsible for delays caused by third-party courier services, but we will assist you in resolving any issues.

If your order is significantly delayed or lost, please contact us for support.

7. Failed Delivery Attempts

  • Customers must be available to receive their orders.

  • If delivery fails after multiple attempts, the order may be canceled or returned.

  • Additional charges may apply for re-delivery.

8. International Shipping (If Applicable)

  • We currently [do/do not] offer international shipping.

If international shipping is available:

  • Delivery time and shipping costs will vary depending on the destination.

  • Customers are responsible for any customs duties, taxes, or import charges.

9. Contact Us

For any shipping-related questions or concerns, please contact us:

  • Email: itsimperiaofficial@gmail.com

By placing an order with Imperia, you agree to this Shipping Policy.